Wednesday, September 14, 2005

More definitions of success...

Following yesterday's post, here are some more recommendations from successful people

… take a firm stand on customer credit from day one. A customer who doesn’t pay you on time is worse than no customer, and once you let him or her get away with late payment they’ll always do it!

… use a customer complaint as a chance to improve service and convert the unhappy customer into a raving fan of the business.

… recruit attitude and teach function. When looking for a new staff member, an enthusiastic and positive attitude is much more important than job experience. You can teach someone how to do a job, but you can’t teach them attitude!

Tony Gibbs
Founder and Principal


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